Privacy Policy

1. Information We Collect

2. How We Use Your Information

We use your information to:

• Create and manage user accounts
• Process and manage orders
• Provide checkout, payment, and order tracking functions
• Enable sellers to manage products, orders, payouts, and team access
• Operate the marketplace and platform services
• Personalize your shopping experience
• Show product recommendations and improve discovery
• Power AI chat and conversational shopping features
• Provide customer support and help services
• Send transactional notifications, order updates, invitations, and account-related alerts
• Prevent fraud, abuse, fake deliveries, and platform misuse
• Manage platform payment collection and seller settlement workflows
• Improve platform functionality, security, performance, and user experience
• Analyze trends, search behavior, and platform performance
• Comply with legal and regulatory obligations

3. Legal Basis / Reason for Processing

Depending on your jurisdiction, we may process your information because:

• it is necessary to provide the Services you request
• it is necessary to perform a contract, such as processing orders
• it is necessary for our legitimate business interests, including platform improvement and fraud prevention
• you have given consent where required
• we must comply with legal obligations

4. How We Share Information

We do not sell your personal information. We may share information only as needed in the following cases:

5. Payments and Financial Information

Styra currently supports payment methods such as Cash on Delivery (COD) and QR payment. Customer payments may be collected and managed by the platform, and seller settlements may be processed separately according to platform rules and agreements.

We may store payment-related information necessary to:

• verify QR payment references or payment proof
• record COD collection and payment capture
• manage seller settlement ledgers and payout records
• prevent fraud and disputes
• support refunds, reconciliation, and reporting

Styra does not necessarily store full bank card information unless such functionality is explicitly added in the future.

6. Seller Accounts and Store Team Access

Seller accounts may include store owners, managers, and staff with different levels of access. We may collect and process information related to:

• store ownership
• role permissions
• invitations
• accepted or rejected team access requests
• operational actions performed by store users

This information is used to manage store access control, security, and accountability.

7. AI Features and Automated Recommendations

Styra may use AI-powered features to:

• answer customer and seller questions
• recommend products
• suggest relevant brands or items
• improve conversational shopping
• personalize discovery based on prior interactions and shopping behavior

AI-generated responses and recommendations may be based on account history, shopping behavior, search activity, and chat interactions. We may retain chat history linked to your account to improve continuity and personalization.

8. Device Camera Access

Styra may request access to your device camera only when needed for features such as uploading payment proof, capturing product images, scanning QR codes, or updating profile or store images. Camera access is used only to support these features and is not used without user action.

9. Cookies and Similar Technologies

Our website and app may use cookies, local storage, analytics tools, and similar technologies to:

• keep users logged in
• remember settings and preferences
• improve performance
• measure usage and engagement
• support security and fraud prevention

You may be able to control some cookie settings through your browser or device settings.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• provide the Services
• manage orders and seller operations
• maintain records and account history
• comply with legal, tax, accounting, and reporting obligations
• resolve disputes and enforce our terms

Retention periods may vary depending on the type of data and purpose.

11. Data Security

We use reasonable administrative, technical, and organizational measures to protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

12. Your Rights and Choices

Depending on your location, you may have rights to:

• access the personal information we hold about you
• correct inaccurate information
• request deletion of your data
• object to certain processing
• request restriction of processing
• withdraw consent where processing is based on consent

To make a privacy-related request, contact us using the contact details below.

13. Children's Privacy

Styra is not intended for children under the age required by applicable law to independently use such services. We do not knowingly collect personal data from children in violation of applicable law. If we learn that such data has been collected improperly, we will take reasonable steps to delete it.

14. International Use

If you access Styra from outside Myanmar, please note that your information may be processed and stored in countries where our service providers or systems operate. By using the Services, you understand that your data may be transferred across borders, subject to applicable safeguards.

15. Third-Party Links and Seller Content

Styra may contain links to third-party websites, seller pages, or external services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the date above and, where appropriate, notify users through the app, website, or other reasonable means.

Your continued use of Styra after changes take effect means you accept the updated Privacy Policy.